Help & FAQs

An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order.

Please check your spam folder if you have not received
it.

Please note that it can take up to 24 hours before you receive the order
confirmation.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

If you have placed an order with us but have not received an order confirmation email, please contact us using the contact form and we will update your order information so you can receive your order confirmation properly.

As soon as you have placed the order, we print it, Unfortunately, this means we will be unable to make any changes as it is already being processed at the warehouse.

If you have provided incorrect information such as a delivery address, email address or telephone number etc. Please contact our customer service as soon as possible so they can manage to change your information prior to sending your order.
Unfortunately, if the incorrect information affects the delivery of your
package and your order is already sent out before you contact our Customer
Service, as a customer you are responsible for the extra costs that may occur.

Contact us as soon as possible, However, we can't guarantee that we'll cancel it in time as orders are very quickly printed once placed.

We offer payments via Apple Pay, PayPal, Visa, Mastercard and American Express.

Press "Enter gift card / discount code" in the checkout area to add your coupon code.

You will be able to see the gift card value by first adding a product to your cart, and then entering your gift card code.

Please double-check the correct information for the voucher is typed. Still not working? Just contact us for assistance

Please check the payment options that we offer, as this could be the reason why is declined. You can always reach out to our customer service team so we can assist you. 

We currently ship to the UK, Europe and North America. To enquire about shipping to a different destination, please contact us.

Our
delivery time is 1-2 business days.

IMPORTANT: Due to the increased demand handled
by Royal Mail during the peak seasons of November and December, your package may be delayed and be delivered later than the estimated delivery time displayed on our website

We offer free shipping on all orders.

All our orders get free express delivery service via Royal Mail 48

Your order will be packed and sent as soon as possible. Once collected by Royal Mail, you will be able to track your order using the tracking reference provided. If you do not receive a tracking ref, please contact us via our
contact form.

Unfortunately, we cannot change the address once the package has been shipped from our building.

Yes, there is a 30-day return policy for products purchased at pixeldemonmg.co.uk Personalised posters and personalised photos are not covered by the return policy.

We currently offer 30-day free returns on all orders.

The parcel needs to be packaged the exact same way it was when you received it from us. It is important to re-roll the posters in the protective paper since it ensures they do not shift during transit. When you've re-rolled the posters in the paper, use sticky tape so we can take it out of the tube easily upon return.

Please contact us before returning your order

If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition. We will refund you as soon as we receive the products. You can then make a new purchase on our store.

If you received a damaged or incorrect item, please contact our Customer Service within 30 working days of receiving your order for assistance.

Please do not return any defective items to us.

Please check your order confirmation first to see what you have ordered. If you have not received the items you ordered, please contact us our Customer Service within 30 working days of receiving your order for assistance.